Privacy Policy

This Privacy Policy explains how Izzy ("Izzy," "we," "us") collects, uses, and shares information when you use the Izzy mobile application (the "App"). By using the App, you agree to this policy.

Information we collect

• Account information: your email address, used to create and sign in to your account.
• Profile information: details you provide such as your name or nickname, date of birth/age, gender (optional), home and current city/state, skill level, the disciplines you ride (ski/snowboard), and an optional profile photo.
• Location data: precise GPS location while you use location features (detecting when you're at a resort, on-mountain navigation, sharing your location with friends, and safety/SOS). You control location permission in your device settings.
• Fitness and fall-detection data: your runs, vertical feet, speed, and distance while you ski or ride, so we can show you your day's stats. If you enable fall detection, the App continuously reads your device's accelerometer and gyroscope on-device to recognize a possible hard fall; if one is detected, that event (and, for SOS escalation, your location) is sent to your emergency contacts and/or ski patrol.
• Voice and audio: when you use the voice companion, audio from your microphone is captured and streamed to our AI provider to generate responses. We do not use your voice to identify you.
• AI-derived memory (paid plans): if you're on a paid plan, our AI runs a lightweight pass over your conversations with Izzy to extract durable facts you've shared — things like your home resort, skiing preferences, gear, family members you've mentioned, or injuries — so future conversations can be personalized. We never do this for accounts we identify as belonging to a child under 13. These facts are deleted when you delete your account (see "Data retention and deletion" below); there isn't a separate way to delete only this data today.
• Messages and social data: direct messages with other users (including any photos or videos you share in them), friend/"ski buddy" connections, and resort bulletin posts.
• Emergency contacts: contact details you choose to add for the SOS feature.
• Purchase information: subscription and purchase status (processed by the app stores and our subscription provider; we do not receive your full payment card details).
• Device and diagnostic data: device push-notification tokens, app version, and crash/diagnostic logs used to keep the App working.
• Device identifier (subscription device limit): on paid plans, we read a vendor-scoped device identifier (Apple's identifierForVendor on iOS, Android's SSAID) to enforce how many devices can be signed into one subscription at a time, which helps prevent account sharing. This is not an advertising identifier — it is not Apple's IDFA or Google's Advertising ID, and we do not use it for ad tracking or ad attribution.

How we use information

• Provide and personalize the App's features (voice assistant, conditions, navigation, social, and safety tools).
• Power the AI companion by processing your voice/text requests.
• Deliver notifications you've enabled (e.g., conditions, messages, end-of-day stats).
• Enable safety features, including sending SOS alerts and your location to your chosen emergency contacts.
• Process subscriptions and maintain your entitlements.
• Diagnose problems, prevent abuse, and improve the App.

Third-party services

We share information with service providers only as needed to operate the App:

• Supabase — authentication, database, and storage (your account, profile, messages).
• Google (Gemini AI & Maps) — processing voice/text for the AI companion and providing maps.
• RevenueCat and the Apple App Store / Google Play — subscription processing.
• Cloudflare Turnstile — verifying you're human when you sign up or sign in.
• Sentry — crash and error diagnostics.
• Expo / Apple Push Notification service / Firebase Cloud Messaging — delivering push notifications.

These providers process data under their own privacy policies. We do not sell your personal information.

Tracking and advertising

Izzy does not include any advertising SDK, analytics SDK, or attribution SDK, and the App does not show Apple's App Tracking Transparency prompt because it does not track you across other companies' apps or websites.

Children's privacy

Izzy is a general-audience app, not directed to children under 13, and a child cannot create an Izzy account on their own. A child under 13 can only appear in Izzy as a member of a family added by a parent or guardian who has consented in the App. See our Children's Privacy (COPPA) and Families policy for what that consent covers, exactly what we collect from a child, and how a parent can review, correct, or delete it.

Data retention and deletion

We keep your information for as long as your account is active or as needed to provide the App. The fastest way to delete your account is right in the App: go to Profile → Delete account. Once you confirm, your account and its profile, location, activity, and social data are deleted immediately — no waiting period. If you no longer have the App installed, email solomon@izzywolf.com from the address on your account with the subject "Delete my account" and we will confirm and complete the deletion. We will delete or anonymize your data except where we must retain it for legal or security reasons. For a complete breakdown of what is deleted, what is retained and why, and what happens to a family, see our account deletion page.

Your choices

• Manage location, microphone, and notification permissions in your device settings.
• Edit or remove most profile information in the App.
• Request access to or deletion of your data by emailing us.

Security

We use reasonable technical and organizational measures to protect your information. No method of transmission or storage is completely secure, but we work to safeguard your data.

Changes to this policy

We may update this Privacy Policy from time to time. We'll revise the "Last updated" date above and, where appropriate, notify you in the App.

Contact us

Questions about this policy or your data? Email solomon@izzywolf.com.