Is Izzy free to try?
Yes. Base is free: SOS and fall detection, 7 days of Izzy voice free from your first conversation, then text chat with Izzy and conditions at every resort Izzy covers — in Izzy Snow and Izzy Sun. Pro, Family and Max add Izzy voice with a pot of Izzy time that refills every billing period, Izzy Vision, more memory and the family stack. See the plans →
How do I talk to Izzy?
Tap Izzy once and talk — Izzy answers out loud and keeps listening between turns, then goes to sleep after a quiet spell. Base gives you 7 days of Izzy voice, free, starting the first time you talk to Izzy; Pro and Family come with a pot of Izzy time that refills every billing period, and Max more than doubles it. The app shows how much you've used. No wake word, no menus, gloves stay on.
What is Izzy Sun?
Izzy Sun is summer mode — the same app, the same resorts you already ride, with summer art, a summer map and summer answers: hiking, biking, ziplining, camping, what's open at the lodge. Izzy follows your mountain's calendar, so Sun becomes the default when winter ends and Snow is always one look away. At launch, Sun is a preview until resorts open for summer: you can look around any time from your profile, and live summer conditions arrive when resort activities do. SOS, fall detection and the family map work exactly the same in both.
Which resorts does Izzy work at?
101 mountains across the US and Canada today — the IKON and EPIC resorts, plus a growing set of select independents. Pick yours in the app and Izzy answers with that mountain's lifts, trails, grooming and conditions; SOS and the family map work wherever you ride. See every resort → Not there yet? Ask us and we'll add it.
What is Izzy Vision?
Tap Izzy's eyes on the home screen and the camera lens opens. Snap a trail map, a sign, a lift board or a menu and the photo goes straight to Izzy, who looks at it and talks it through with you in voice. Izzy Vision comes with Izzy voice — in your free week and on every paid plan — and each snap uses a little of your Izzy time. It's photos only (no video), it works in Izzy Snow and Izzy Sun, and it stays off for kid accounts.
What does Izzy know?
Izzy is built for the mountain — live conditions, trail and lift status, grooming, resort info, and where to grab a bite. On Pro and Family, Izzy goes further with live web search, so you can ask about current events, nearby spots, and just about anything beyond the slopes.
How does fall detection work?
Fall detection is included free on every plan. Switch it on in the Safety tab and set the sensitivity yourself — Low, Medium, or High. When it's on, Izzy watches for a hard impact followed by a spell of stillness, then auto-fires your SOS with your last GPS — texting your emergency contact and, at partner resorts, alerting ski patrol — unless you tap "I'm OK" first.
Can I call for help with my voice?
Yes — during your free week and on every paid plan. Just say "Izzy, I need patrol." Izzy asks you to confirm, then texts your emergency contact your live GPS and offers to call patrol, hands on your poles. When your Izzy time is used up, Izzy voice pauses until it refills — the red SOS button always works, on every plan.
How does Kid SOS work?
Kids fire SOS from a tap, their voice, or a lock-screen widget. Every parent gets a time-sensitive push, elevated above normal notifications, with the kid's live GPS and a one-tap "Call Patrol" button built right in — parents acknowledge so the kid sees "Mom's on the way," or tap through to reach patrol directly.
What's the difference between Pro and Family?
Pro covers one rider. Family covers up to 6 (2 adults + 4 kids) — full Pro for both adults, kid accounts built for safety — and adds the family stack: live Find My Family map, family chat, Kid SOS, end-of-day recap, and COPPA kid mode for under-13s. Solo rider → Pro; household → Family. See the plans →
Do kids on a Family plan get their own Izzy voice time?
Kids share your family's Izzy time — up to a quarter of it each. When the family's time runs out, nobody in the family has Izzy voice until it refills. SOS always works by tapping.