Terms of Use

Last updated: August 23, 2026

These Terms of Use (the "Terms") are an agreement between you and IzzyWolf AI ("Izzy," "we," "us") covering the Izzy mobile application and related services (the "App"). By creating an account or using the App, you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the App.

Read this first. Izzy is a voice assistant for skiers and riders. It is not a medical professional, an emergency service, or a substitute for ski patrol or 911. In any emergency, call 911 or ski patrol directly.

1. Who can use Izzy

You must be at least 18 to create an account of your own.
Children under 18 may use Izzy only through a parent's or guardian's Family plan, where the adult creates and controls the child's account. Children under 13 are subject to our Children's Privacy Notice. The adult who adds a child is responsible for that child's use of the App.
Izzy allows one active device per account. Signing in on a new device signs the previous one out.

2. Skiing is dangerous — you are responsible for your safety

Skiing, snowboarding, and mountain travel carry inherent risks of serious injury or death. You are solely responsible for deciding where, when, and how to ride, for obeying resort rules and signage, and for your own judgement on the mountain. Izzy's information — trail suggestions, conditions, lift status, weather, directions, and anything it says by voice — may be incomplete, delayed, or wrong, and must never be relied on in place of your own judgement, resort staff, or posted warnings.

3. What SOS and fall detection do, and do not do

Izzy never places a phone call for you. The SOS button prepares a text message to your emergency contact with your GPS position; you must tap send. "Call Ski Patrol" opens your phone's dialer; you place the call.
At partner resorts only, an SOS also files an incident into that resort's ski-patrol dispatch queue. At every other resort, nothing is sent to patrol. The App tells you whether patrol was reached; if it says it could not confirm, call patrol or 911 yourself.
Family plans can alert family members to an SOS. Delivery depends on their devices, their settings, and network coverage, none of which we control.
Fall detection uses your phone's motion sensors to guess that a hard impact occurred. It can miss real falls and trigger on non-falls. Treat it as a backup, never as your primary means of getting help.
All of these features depend on GPS, cellular or Wi-Fi coverage, battery, and your phone's permission settings. On a mountain, any of these can fail without warning.

4. Subscriptions and payments

Izzy Base is free. Izzy Pro and Izzy Family are paid subscriptions sold through the Apple App Store or Google Play. Prices, renewal periods, and free-trial terms are shown in the App at the time of purchase.
Subscriptions renew automatically unless cancelled at least 24 hours before the end of the current period. You manage and cancel subscriptions in your App Store or Google Play account settings — the App cannot cancel them for you. Refunds are handled by Apple or Google under their policies.
Voice conversation on the free tier is limited per day. Paid tiers may also carry fair-use limits to keep the service available to everyone.

5. Your account and acceptable use

You are responsible for your account and for keeping your sign-in private. You agree not to:

use the App to harass, threaten, impersonate, or deceive anyone, or to post content that is hateful, sexual, violent, or spam;
trigger SOS or report an issue to a resort when there is no genuine reason to;
share another person's location or personal information without their permission;
interfere with the App, its servers, other users, or any partner resort's systems, or attempt to access them without authorization;
use the App while it would distract you from safe riding, or in violation of any law or resort rule.

Messages, bulletin posts, and profile content you share are visible to the people you share them with and, on resort bulletins, to other users at that resort. Anyone can report content; we may remove content and suspend or terminate accounts that break these rules, without notice.

6. Voice and AI

Izzy's voice is generated by an artificial-intelligence model. It can be confidently wrong, misunderstand you, or say things we did not intend. Do not rely on it for medical, legal, safety-critical, or financial decisions. Audio from conversations is processed by our AI providers as described in the Privacy Policy.

7. Partner resorts

Some features — patrol dispatch, resort announcements, customer-service messaging — exist only where a resort has partnered with Izzy and switched those features on. Resorts are independent businesses; we do not control their staff, their response times, or what they do with an incident or report. A resort may end its partnership at any time, after which those features stop for that resort.

8. Location and other data

Most of Izzy depends on your location, including in the background where you allow it. What we collect and how we use it is described in the Privacy Policy. You can delete your account and its data from inside the App or as described at Account deletion.

9. Our content and your licence

The App, its design, Izzy's name, voice and character, and the content we provide are owned by us or our licensors. We grant you a personal, non-transferable, revocable licence to use the App on devices you own or control, for your own non-commercial use, under these Terms. Resort maps, conditions, and similar data come from third parties and remain theirs.

10. Disclaimer of warranties

THE APP IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE APP, ANY SOS, ALERT, MESSAGE, OR NOTIFICATION WILL BE DELIVERED, TIMELY, ACCURATE, OR UNINTERRUPTED.

11. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, IZZYWOLF AI AND ITS OFFICERS, EMPLOYEES, PARTNERS, AND PROVIDERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY INJURY, DEATH, LOSS, OR DAMAGE ARISING FROM SKIING, RIDING, OR MOUNTAIN TRAVEL, FROM RELIANCE ON THE APP, OR FROM ANY FAILURE OF THE APP OR ITS SAFETY FEATURES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE APP IS LIMITED TO THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM. Some jurisdictions do not allow some of these limitations, so some may not apply to you.

12. Termination

You can stop using the App and delete your account at any time. We may suspend or terminate your access if you break these Terms, if required by law, or if we discontinue the App. Sections 2, 3, 10, 11, and 13 survive termination.

13. Governing law and disputes

These Terms are governed by the laws of the State of Georgia, USA, without regard to conflict-of-law rules. Any dispute will be resolved in the state or federal courts located in Georgia, and you consent to their jurisdiction. Nothing in this section limits any rights you have under the consumer-protection laws of the place where you live.

14. Changes to these Terms

We may update these Terms from time to time. We'll revise the "Last updated" date above and, for material changes, notify you in the App. Continuing to use the App after a change means you accept the updated Terms.

Contact us

Questions about these Terms? Email solomon@izzywolf.com.

These Terms are provided in good faith based on how the App currently works. Before public launch, we recommend a legal review — in particular of the liability, governing law, and children's provisions — to ensure they meet the requirements of your business and jurisdictions.